Returns

The Ames Walker 3 Month Return Policy!

Return Policy

  • Within three months of the original invoice date, a new item in its original, sealed packaging may be exchanged.  
  • Within 30 days of the original purchase date, a new item in its original, sealed packaging, can be returned for a full product refund or for an exchange. 
  • Items that have been opened, including items that have been gently worn, can be exchanged within 30 days of the original purchase date. Please launder any gently worn items before returning. 
  • Shoes may only be returned if unworn, in new condition, with the original box and tags attached (if applicable). 
  • Items marked Final Sale or Non-Returnable on our website may not be returned or exchanged. 
  • Exchanges are shipped once we receive and process your returned package. If you don’t have time to wait on the exchange, then it’s best to place a new order and you will be credited for the item you are returning once your return is received and processed.
  • Return Shipping Labels are not provided for Lounge Doctor Leg Rests.  USPS typically provides the most economical shipping for large items via USPS Priority Mail or USPS Parcel Select Shipping.
  • Items returned to Ames Walker that do not fall under the guidelines listed above, will be returned to sender at a cost of $5.95

 

How to Return: (Return shipping label - $5.95)

  1. Complete and enclose the Return form included with your original order. Please keep the invoice portion of your order form for your records.
  2. Use an appropriate shipping box or shipping bag to return your item(s) to us. Cover or remove any original mailing address label or carrier barcodes from package. When returning products, do not use the product packaging as your shipping carton.
  3. If you prefer to utilize the enclosed return label (USA only), a $5.95 shipping fee will be applied to your return or exchange. If you choose to ship your return via other means, please use a traceable method, and keep a record of your tracking number to ensure its safe return to us.
  4. If you choose to use the provided return label for $5.95, drop off the package at any U.S. postal service mailbox or post office or leave it for your mail carrier.
  5. All returns should be sent to:
Ames Walker
300 Industrial Park Ave.
Asheboro, NC 27205-7328

Please allow up to 14 business days for your return or exchange to arrive and be processed.

For details and instructions for customers submitting returns from outside the US, please reach us by phone 1-877-525-7224, or visit us online at www.AmesWalker.com  and click the returns link at the bottom of the homepage. You may also email us at customerservice@ameswalker.com