Returns
If you would like to return a product, please click here for our Returns Portal.
Return Policy
- Within 60 days of the original invoice date, a new item in its original, sealed packaging may be exchanged.
- Within 30 days of the original purchase date, a new item in its original, sealed packaging, can be returned for a full product refund or for an exchange.
- Items that have been opened, including items that have been gently worn, can be exchanged within 30 days of the original purchase date. Please launder any gently worn items before returning.
- Shoes may only be returned if unworn, in new condition, with the original box and tags attached (if applicable).
- Items marked Final Sale or Non-Returnable on our website may not be returned or exchanged.
- Exchanges are shipped once we receive and process your returned package. If you don’t have time to wait on the exchange, then it’s best to place a new order and you will be credited for the item you are returning once your return is received and processed.
- Returns may be subject to a $6.95 return label fee. Other items including Lounge Doctor leg rests, donners and shoes may be subject to a $10 return label fee.
- International Orders are responsible for return shipping costs and labels, return labels cannot be provided for returns outside of USA.
Lounge Doctor Brand items are subject to a 30 Day return policy.
For details and instructions for customers submitting returns from outside the US, please reach us by phone 1-877-525-7224, or visit us online at www.AmesWalker.com and click the returns link at the bottom of the homepage. You may also email us at customerservice@ameswalker.com