While I have been a customer of AW for years now, I have had little reason to work with customer support till today. I was trying to use a coupon code sent to me with a special offer, and had little success. I called Customer service for help, which I was given with step by step direction to correct my order issues. I was given a work around to solve the problem that turned up, and thanked the SA and proceeded to submit my order. Within 5 minutes, I received a call back from this SA, who suggested that I could use another code for additional savings, and agreed to update my recent order accordingly, saving me even more money.
WOW is all I can say, that is the best definition of customer service that I can think of.
It is great to be appreciated as a customer, great products and wonderful customer service!